Refund policy

Request an eligible return within 30 calendar days after delivery. Contact info@charmfabricsoh.com or +1 330-893-4758 with your order number and the item you wish to return before sending anything back.

Return condition

Items must be unused, unwashed and in their original condition, with original packaging and tags where supplied. Fabric must remain at the delivered length, uncut and unaltered. Inspect fabric before washing or cutting. These conditions do not remove remedies for defective, damaged or incorrectly supplied goods.

Damaged or incorrect items

Please contact us within 14 calendar days of delivery with your order number and clear photos of the issue. We will review the problem and arrange the appropriate resolution. Applicable statutory rights remain unaffected.

Shipping and fees

For a change-of-mind return, the customer pays return shipping. We cover reasonable return shipping for our error or an item confirmed as defective. There is no restocking fee. Use a trackable service and keep proof of shipment.

Return address

After contacting us, send approved returns to Charm Fabrics & Clothing, 4456 OH-557, Millersburg, OH 44654, United States.

Refunds, exchanges and cancellation

After we receive and inspect an eligible return, we process the refund to the original payment method within 3–5 business days. Allow up to 10 calendar days in total after inspection for the refund to appear, including bank or payment-provider posting. Contact us if it has not appeared within that time. Contact us promptly for an exchange or cancellation; availability and order status determine what is possible, so neither is guaranteed.

Charm Fabrics & Clothing
4456 OH-557, Millersburg, OH 44654, United States
Email: info@charmfabricsoh.com
Phone: +1 330-893-4758